For distributors with warehouses and delivery fleets
A voice assistant for incoming calls
Answer enquiries, record orders and connect callers to the right person. Give every incoming request a next step.
Discuss your operationCustomer: Where is order 1042?
Assistant: The order is on the way. Would you like me to connect you to the dispatcher?
Customer: Yes, please.
Assistant: I am transferring your request to the team.
Example dialogue. Order lookup requires a connection to your system. This is not a live call.
What the solution covers
- Answers based on your approved information
- Captures customer details and order requests
- Looks up order status through a connected system
- Transfers calls and records requests in CRM
A practical example
A customer calls to ask about a shipment. The assistant checks the connected order system, gives the available status and transfers the call when a dispatcher is needed.
What we clarify before a pilot
Language, voice quality, call transfer and lookup capabilities are tested with your telephony before rollout.
- Phone provider and the current call-routing setup
- Call language, approved answers and escalation rules
- CRM or order system for recording and lookup
- Call recording, access and retention requirements
Start with one real process
Tell us about your warehouse, fleet or incoming calls. Together we will define a pilot, the required connections and a way to measure the result.
Leave your details so we can discuss scope and arrange a relevant demo.
Three ways to keep operations moving
Start with the process that needs attention. Connect the other systems as your operation grows.
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